Privacy Policy

Chèr Cosmetics ("Chèr," "we," "us," or "our"), a proprietorship business operating from Vadodara, Gujarat, India (GSTIN: 24BGKPJ8485R1ZD), respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on www.cher.co.in (the "Website").

By using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information you provide directly

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by our payment gateway partner; we do not store full card or UPI details)
• Order history and preferences
• Any information you share via Contact Us, customer support, or WhatsApp chat

b) Information collected automatically

• IP address, browser type, device type
• Pages visited, time spent on site, referral source (e.g., Instagram)
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and invoicing
• Communicate with you about your order, shipment, or support queries
• Send promotional content, offers, or product updates (only where you have opted in; you may unsubscribe anytime)
• Improve our Website, products, and customer experience
• Comply with legal, tax (GST), and regulatory obligations
• Prevent fraud and ensure Website security

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Logistics and courier partners, to deliver your order
• Payment gateway providers, to process transactions securely
• Government or regulatory authorities, where required by law
• Service providers who help us operate the Website (e.g., hosting, analytics, customer support tools), under confidentiality obligations

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our Website uses cookies and similar technologies (including Meta Pixel and Google Analytics) to:

• Remember your preferences and cart items
• Understand how visitors use our Website
• Measure the effectiveness of our marketing, including Instagram and social media campaigns

You can disable cookies through your browser settings, though this may affect Website functionality.

6. Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal obligations (e.g., GST record-keeping requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at support@cher.co.in.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with tax, accounting, and legal record-keeping requirements under Indian law.

8. Children's Privacy

Our products and Website are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us