Legal Information
Terms & Conditions
Last updated: 5th July, 2026
Welcome to Chèr Cosmetics. These Terms & Conditions ("Terms") govern your use of www.cher.co.in (the "Website") and your purchase of products from Chèr Cosmetics, a proprietorship business based in Vadodara, Gujarat, India (GSTIN: 24BGKPJ8485R1ZD).
By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About Us
Chèr Cosmetics is a skincare brand offering products formulated through New Directions Australia and imported into India. All products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
2. Eligibility
By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or guardian.
3. Products
We make every effort to display product information, ingredients, and images accurately. Slight variations in color or packaging may occur.
All products are subject to availability. We reserve the right to limit quantities or discontinue any product without prior notice.
Product claims on this Website relate to cosmetic benefits only. Please refer to the ingredient list and patch-test recommendation before use.
4. Pricing and Payment
All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
We reserve the right to change prices at any time without prior notice. Prices at the time of order confirmation will apply to that order.
Payments can be made via the payment methods listed at checkout, including prepaid options and Cash on Delivery (COD), where available for your pin code.
5. Order Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order, including in cases of suspected fraud, pricing errors, or stock unavailability.
Order confirmation will be sent via email and/or SMS once your order is verified.
6. Shipping
Shipping timelines, charges, and serviceable areas are detailed in our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, logistics disruptions, or circumstances beyond our control.
7. Return Policy
Please refer to our Return Policy for full details.
8. Intellectual Property
All content on this Website — including the Chèr name, logo, packaging design, product formulations, images, and text — is the property of Chèr Cosmetics and may not be reproduced, copied, or used without prior written permission.
9. User Conduct
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Post or transmit any harmful, offensive, or infringing content through any Website feature (e.g., reviews, chat)
10. Limitation of Liability
To the maximum extent permitted by law, Chèr Cosmetics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Website, including allergic reactions. We strongly recommend a patch test before first use of any product.
11. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat, and the language of arbitration shall be English.
12. Changes to These Terms
We may revise these Terms at any time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.