We do not offer returns or exchanges on delivered orders.

Please review your order carefully before confirming the purchase. If you have questions or need help choosing the right product for your skin, our customer care team is always here to assist you before placing your order.

1. Patch Test & Sensitivities

Our products are formulated with utmost care using high-quality, effective ingredients, including many that are naturally derived. However, some people may be allergic/sensitive to specific ingredients, even to natural plant-based or well-tolerated ones.

We recommend:

• Carefully reviewing the full ingredient list for any known sensitivities
• Performing a patch test behind the ear or on the inner elbow before full use
• Using products only as directed and on unbroken skin

If irritation occurs, stop use immediately and rinse thoroughly with water. Chèr is not liable for allergic reactions, breakouts, or irritation that may occur, as each person's skin may respond differently.

2. Natural Ingredient Variations

Please note that subtle differences in color, scent, and texture over time are normal and expected due to the seasonality of harvesting natural ingredients. These do not affect the efficacy or safety of the product. Skincare results may vary depending on your unique skin type, condition, and routine.

Returns or exchanges cannot be accepted based on general dissatisfaction with expected results or color/texture/scent, or due to pre-existing skin conditions.

3. Damaged Products During Shipping

If you receive an item that is damaged in transit or appears to be defective, please contact us within 48 hours of delivery at support@cher.co.in. Kindly include your order number and supporting photographs and video of unpacking of product with the issue. Our team will review and guide you through the next steps.

4. Split COD & Partial Payments

Orders placed using Split COD (Cash on Delivery) or with a partial advance payment are not eligible for refunds, even in the event of a return. This policy covers the processing, handling, and operational costs incurred in fulfilling such orders.

You may cancel your order by emailing support@cher.co.in or using the cancellation option before the order is shipped. Full refund will be issued for prepaid orders. However, orders cannot be cancelled once shipped.

COD order cancellations: Repeated cancellations or refusals of COD orders may result in COD being disabled for future orders on your account.